Question 1

How does your mobile, shop-at-home service work?

Accepted Answer

We bring a curated selection of flooring samples directly to your home. This allows you to see and feel the products in your own lighting and space before making a decision.

Question 2

Do you offer free consultations and estimates?

Accepted Answer

Yes. We offer a complimentary in-home consultation and provide a detailed quote based on your project’s unique needs and preferences. During the visit, we also walk you through how to choose the perfect flooring for your home’s style, budget, and lifestyle.

Question 3

What types of flooring do you install?

Accepted Answer

We install a wide range of flooring materials including hardwood, luxury vinyl, tile, carpet, and eco-friendly options like cork and bamboo.

Question 4

What's the difference between solid and engineered hardwood?

Accepted Answer

Solid hardwood is made from a single, continuous piece of wood and can be sanded and refinished many times over its lifetime. It offers a traditional feel but is more sensitive to moisture and temperature changes, making it less ideal for homes built on slab foundations.

Engineered hardwood looks identical on the surface but is built with multiple layers beneath the real wood veneer. This layered structure adds dimensional stability, helping the flooring resist movement and moisture—especially useful in Texas homes.

If you want a full breakdown of performance, durability, cost, and installation factors for slab foundations, see our guide comparing engineered hardwood vs solid.

Question 5

Do you handle insurance-related projects or claims?

Accepted Answer

Yes. We regularly work with customers managing insurance claims and can guide you through the process to ensure you receive the best possible outcome.

Question 6

How long does the installation process take?

Accepted Answer

The timeline varies depending on your chosen material and the size of your project. We’ll communicate a clear schedule upfront and keep you updated throughout the job.

Question 7

What are common mistakes to avoid in floor care?

Accepted Answer

Using harsh chemicals, allowing water to pool, or neglecting regular vacuuming can cause damage across floor types. To learn how to sidestep these issues, read our ultimate guide to flooring maintenance.

Question 8

Who handles the installation?

Accepted Answer

We partner with experienced, long-tenured installers who have been working with us for years. Their skill, attention to detail, and professionalism ensure a flawless final result.

Question 9

Do you offer financing options?

Accepted Answer

We provide a deferred interest financing plan (WAC) to help make your flooring project more accessible and manageable. Find more information by clicking HERE.

Question 10

What if I have questions or need assistance after the project is completed?

Accepted Answer

We offer ongoing support and stand behind our work. If you have any questions or concerns after installation, just give us a call. We’re here to help.

Frequently Asked Questions

Frequently asked questions